Shipping policy

Shipping Policy

At EXOVO, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently ship orders to addresses within India.

At this time, we do not guarantee delivery to every pin code. If your location is outside our serviceable delivery area, we will contact you regarding the order.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather, public holidays, operational delays, and other circumstances outside our control.

Remote or difficult-to-reach locations may require additional delivery time.

The delivery estimate is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, EXOVO may offer free shipping or promotional shipping rates.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to become active after the shipment has been handed to the courier.

6. Delayed Deliveries

Although we work with our fulfillment and delivery partners to provide timely delivery, delays can occasionally occur because of:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier delays

  • High shipment volumes

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Transportation or operational disruptions

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking its status.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

If an order has already been dispatched, we may not be able to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping or reshipping charges may apply.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

Please ensure that someone is available to receive the package and that the provided phone number is reachable.

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents delivery, the shipment may be returned to the sender.

9. Cash on Delivery (COD)

If Cash on Delivery is available for your location and order, the applicable COD option will be displayed during checkout.

Customers placing COD orders should provide an accurate and reachable phone number and should be available to receive the order.

Repeated refusal of COD deliveries may affect future COD availability.

10. Damaged Packages

If your package appears seriously damaged at the time of delivery, please document the condition of the package before opening it where possible.

Take clear photographs or videos showing:

  • The outer packaging

  • Shipping label

  • Visible damage

  • The product and its packaging after opening

Contact us as soon as possible with your order number and supporting photographs/videos.

This will help us investigate the issue with our fulfillment or delivery partner.

11. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs/videos of the package and product

We will review the issue and, where applicable, arrange an appropriate resolution in accordance with our Return & Refund Policy.

12. Lost Shipments

If tracking indicates that your shipment has been lost or the shipment has remained without meaningful movement for an extended period, please contact us.

We will work with our fulfillment and courier partners to investigate the shipment and determine the appropriate resolution.

13. Delivery Estimates

All delivery times provided by EXOVO are estimates and are not guaranteed.

EXOVO is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, severe weather, natural disasters, government restrictions, strikes, or other unforeseen events.

14. Multiple Products in One Order

If your order contains multiple products, the products may be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

You may therefore receive more than one package for a single order.

15. Contact Us

If you have questions about your shipment, please contact us with your order number.

EXOVO
Website: https://www.exovo.in
Email: exovo.official@gmail.com

When contacting us about an order, please include your order number so that we can assist you more quickly.

16. Policy Updates

EXOVO may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfillment services, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

EXOVO
Smart Finds. Better Living.